When booking, you will be asked questions to determine the length of your appointment, however, all timings are approximate.
Prices are based on the time taken to groom a well behaved dog who is regularly groomed with a coat in good condition.
Please supply a current phone number as reminder texts will be sent a day or two before your appointment is due.
Please ensure you arrive in time for your appointment. Arrival more than 15 minutes late may result in appointment cancellation and a charge being incurred.
A £20 deposit is required for all bookings and this will be held in the case of a missed appointment.
I respectfully request 24 hours notice if you need to cancel your dogs appointment so I am able to offer the slot to other clients. Late cancellations shall also forfeit the £20 deposit.
Prestbury Paws reserves the right to refuse to groom any dog showing aggressive behaviour.
In accordance with the Animal Welfare Act of 2006, in the case of a severely matted coat, Prestbury Paws reserves the right to perform a complete clip off of the dogs coat. If a complete clip off needs to be performed, Prestbury Paws will try to notify you in advance. However if you cannot be reached and in our professional opinion a complete clip off is necessary, then we will undertake to continue with the clip off and accept no responsibility for the style being unapproved. Nor will we be held responsible for any reactions such as clipper rash. It is the responsibility of the owner to ensure that the dog doesn’t lick or scratch any short areas thereby causing irritation.
Severely matted dogs will incur an extra charge for dematting and/or clipping off the coat. I will only de-matt for a maximum of 30 minutes to avoid stress to your dog and a charge of £5 per 5 minutes will be made to cover time, equipment and expertise.
Prestbury Paws reserves the right to refuse to clip off any dog that we deem too severely matted to safely carry out a clip off and we will advise to seek veterinary assistance.
It is the responsibility of the owner to disclose information about any allergies or skin conditions the dog may be experiencing.
Prestbury Paws will not be held responsible for any irritation, patchiness, abrasions or hair loss that may occur due to the grooming process.
If you fail to disclose any information about physical or medical conditions (e.g epilepsy, hip dysplasia) Prestbury Paws will not be held responsible for any injury incurred during the grooming process.
Prestbury Paws will not subject any dog to unacceptable levels of stress. During the grooming process, if your dog finds any part too stressful then that part will not be completed and if the groom cannot be completed then a price reduction may be made.
If your dog is found to have fleas/ticks or other parasite during the groom then appropriate shampoo will be used. A £10 surcharge will be made to cover extra cleaning and hygiene costs incurred.
An approximate collection time will be agreed when you leave your dog. However you will be contacted when your dog is ready to collect. Please don’t arrive early as this can cause stress to both dog and groomer. Please let me know if you are going to be late. Failure to do so may incur a holding fee.
Extra care should be taken when grooming dogs in hot weather, should you wish to reschedule due to excess heat, please contact Prestbury Paws to discuss.
Complaints are rare, however should you find that the need arises, please contact Prestbury Paws in the first instance, we ask that complaints are made within 14 days of the problem occurring. Your complaint will be investigated and your concerns will be addressed to hopefully reach a satisfactory outcome for both parties. Complaints outside the 14 days period will be dealt with in line with any legal requirement.
Under Force Majeure rules, Prestbury Paws cannot be held in breach of service nor liable for any delay in performing or failure to perform any of its obligations if such delay or failure result from events circumstances or caused beyond its reasonable control.
Prestbury Paws takes your privacy seriously and will only use your information for our business requirements. We store your personal information in line with GDPR guidelines to ensure the best service possible for you and in case of emergency. By using our services you give permission to Prestbury Paws to collect, use and handle your personal data in relation to, and for the purpose of your dog’s grooming appointments, in accordance with GDPR guidelines but also for the purposes of marketing, services or other products that may be of interest, contact may be made by phone, text, email or post.
All clients are required to complete and sign a declaration form. All your data is confidential and will not be shared with any third parties. Please inform me of any changes in your pets health or temperament. Please inform me of any changes to your personal details.
We operate a “consent based” grooming salon, however on rare occasions we may need to use muzzles, leads or other training equipment. this would only be when deemed absolutely necessary.
Prestbury Paws holds appropriate insurance. However we also recommend that your dog is insured adequately.
Occasionally during grooming a pre-existing condition may be discovered that you may not be aware of. I shall inform you of this so you can seek veterinary advice. In the unlikely event of an accident or serious medical issue during your pet’s groom you authorise me to seek emergency veterinary treatment.
Sadly animals can pass away through natural causes. Should an animal decease whilst in our care we would always comply with owner’s wishes. Prestbury Paws accepts no liability for injury or death of any animal whilst in our care unless proven through our negligence.
Prestbury Paws will not accept any anti-social behaviour, bullying or abuse and should such an incident occur you will be asked to leave and not return. Appropriate authorities will be notified of any threatening action.
I reserve the right to refuse to groom any pet at risk of harming me or itself.Please inform me prior to the groom if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in termination of the groom and refusal of further services. Your attention is drawn to the Dangerous Dogs Act which holds owners liable for bites and injuries caused by their dogs. If I am unable to complete the groom due to behavioural problems or aggression you will be charged the starting price of the groom.
